Manolin Terms of Service

Last updated: September 28, 2026

These Terms of Service (these "Terms") are entered into between the applicable Manolin entity identified in Section 2 ("Company," "we," "us," or "our") and the person or entity accessing or using the Site or Services ("you" or "your"). "You" and "your" refer to you, your farm enterprise, and/or your company and its employees, agents, and authorized account users.

BY ACCESSING OR USING THE SITE OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ANY PROVISION OF THESE TERMS, DO NOT ACCESS OR USE THE SITE OR SERVICES. YOU MUST BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE.

These Terms require the use of arbitration on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute.

1. Definitions

"Site" means the website located at https://manolinaqua.com/.

"Services" means the Site and all software, platforms, APIs, reports, analytics, forecasts, benchmarks, models, and other products or services made available by Manolin from time to time.

"Order Form" means any signed quote, order form, or other ordering document referencing these Terms, including a HubSpot quote.

"Customer Data" means information, data, and other content that you submit to the Services.

"Affiliate" means, with respect to either party, any entity that controls, is controlled by, or is under common control with that party.

2. Which Company You're Contracting With

If you are located in Norway, these Terms are between you and Manolin AS, a Norwegian company with its registered office at Thormøhlens Gate 53C, 5006 Bergen, Norway. If you are located anywhere else, these Terms are between you and Manolin, Inc., a Colorado corporation with its principal place of business at 2700 York Street, Denver, CO 80205. The same Terms, governing law, and dispute-resolution process in Section 14 apply regardless of which entity you're contracting with.

3. Order of Precedence

If these Terms conflict with a signed Order Form, that Order Form controls for the subject matter it covers.

4. Access to the Services

Company grants you a non-transferable, non-exclusive, revocable, limited license to access and use the Services for your internal business purposes.

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Services; (b) you shall not modify, create derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services; (c) you shall not access the Services in order to build a similar or competitive product; and (d) except as expressly stated herein, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the Services is subject to these Terms. All copyright and other proprietary notices on the Services must be retained on all copies of them.

Company reserves the right to change, suspend, or cease the Services with or without notice to you. You agree that Company will not be liable to you or any third party for any change, interruption, or termination of the Services or any part of them.

Support is provided as described in your plan or Order Form.

Excluding any Customer Data that you provide, you acknowledge that all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services and their content are owned by Company or Company's suppliers. These Terms and access to the Services do not give you any rights, title, or interest in or to any intellectual property rights, except for the limited access rights expressed in this Section 4. Company and its suppliers reserve all rights not granted in these Terms.

5. Customer Data

5.1 Data Storage & Transmission

Your Customer Data may be transmitted to/from and stored by us or third-party service providers in the United States, Norway, and other countries where we conduct engineering software development. As such, your Customer Data may potentially be accessible to the law enforcement and national security authorities of those jurisdictions.

5.2 License

By sharing your Customer Data with us, you grant us a royalty-free, worldwide, irrevocable, perpetual license to use, translate, modify, publish, transmit, display, reproduce, commercially exploit, and otherwise act with respect to your Customer Data, in each case to enable us to operate the Services and for our own business purposes. This is a license only. Your ownership in your Customer Data is not affected. All of the licenses you grant to us are subject to our Privacy Policy.

The Services allow you to grant other users on your account permission to access your Customer Data, including other Manolin members and individuals or businesses with professional accounts, such as veterinarians, feed formulators, experts, and consultants ("Professionals"). Please make sure your sharing settings are configured to your preferences before sharing your Customer Data. To the extent you share your Customer Data with others, you grant them a license to use and exercise all rights in your Customer Data, as permitted by the functionality of the Services. We are not responsible for how others use your Customer Data, or the advice or information they provide you when you share it.

By using the Services, you grant us the right to use anonymized, aggregated data drawn from across the Manolin Network to build shared models, produce benchmarks, and conduct studies, including Harpoon supplier studies, for the aquaculture industry. We will never identify your farm to a study sponsor or other party unless you've agreed to it.

5.3 Farm Data and Member Content Submissions

You represent and warrant that you exclusively own your Customer Data and have the right to share and license it to us and other parties. To the fullest extent permitted, you waive any and all moral rights in your Customer Data. We reserve the right to remove any Customer Data for any reason in our sole discretion, including if someone alleges you contributed it in violation of these Terms. You agree to indemnify, defend, and hold Manolin harmless against any third-party claims arising in connection with disputes over your ownership of your Customer Data. Certain Services may operate best when members contribute Customer Data. As a result, we may from time to time require you to provide certain kinds of Customer Data in order to use certain Services. These contribution requirements are subject to change at any time and in our sole discretion.

We have no obligation, nor any responsibility to any party, to monitor the Services or review material submitted by you or other users. We cannot ensure prompt removal of objectionable material after it has been posted and have no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party, subject to applicable law.

6. API

If you access the Services through the Manolin API, your API credentials are confidential and may not be shared outside your organization. You may not use the API to build a product that competes with the Services or to resell data obtained through it. Test and pre-release API environments are provided without availability commitments and may change or be reset without notice.

7. User Content; Acceptable Use

"User Content" means any and all information and content that you submit to the Services. You are exclusively responsible for your User Content and bear all risks associated with its use. You certify that your User Content does not violate our Acceptable Use Policy below. You may not represent or imply that your User Content is provided, sponsored, or endorsed by Company. Company is not obligated to back up any User Content you post; your User Content may be deleted at any time without prior notice. You are solely responsible for making your own backup copies of your User Content.

You hereby grant Company an irrevocable, nonexclusive, royalty-free, and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, solely for the purposes of including your User Content in the Services. You irrevocably waive any claims and assertions of moral rights or attribution with respect to your User Content.

The following terms constitute our "Acceptable Use Policy": You agree not to use the Services to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right or any intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, or that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual; (iii) that is harmful to minors in any way; or (iv) that violates any law, regulation, or obligation or restriction imposed by any third party.

In addition, you agree not to: (i) upload, transmit, or distribute to or through the Services any software intended to damage or alter a computer system or data; (ii) send through the Services unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages; (iii) use the Services to harvest, collect, gather, or assemble information or data regarding other users without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Services, or violate the regulations, policies, or procedures of such networks; (v) attempt to gain unauthorized access to the Services, whether through password mining or any other means; (vi) harass or interfere with any other user's use and enjoyment of the Services; or (vii) use software, automated agents, or scripts to produce multiple accounts on the Services, or to generate automated searches, requests, or queries to the Services.

We reserve the right to review any User Content, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account under Section 8, and/or reporting you to law enforcement authorities.

You agree to receive transactional communications from us electronically and by telephone, including e-mails, electronic notices, text messages, and phone calls related to your account, our Services, or these Terms. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. Marketing communications are sent only with your separate, opt-in consent, and every marketing email includes an option to unsubscribe. We may record and save electronic and telephone communications for training, quality assurance, and verification purposes, and all other permitted uses under the law. If you wish to withdraw your consent to receive electronic and telephonic communications or to modify how we contact you, please contact us at support@manolinaqua.com.

If you provide Company with feedback or suggestions regarding the Services, you assign to Company all rights in that feedback and agree Company may use and fully exploit it and related information in any manner it believes appropriate. Company will treat any feedback you provide as non-confidential and non-proprietary.

You agree to indemnify and hold Company and its officers, employees, and agents harmless, including costs and attorneys' fees, from any claim or demand made by a third party arising out of (a) your use of the Services, (b) your violation of these Terms, (c) your violation of applicable laws or regulations, or (d) your User Content. Company reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense. You agree not to settle any matter without Company's prior written consent. Company will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

8. Fees; Automatic Renewal; Termination

8.1 Automatic Renewal

For Paid Services, if applicable, you agree that we may charge your default payment card or default bank account via ACH withdrawal up to two days prior to the end of your current payment cycle at the then-current applicable rate, unless you have canceled your access to the Paid Services, turned off automatic renewal, or automatic renewal is prohibited by applicable law, in each case unless your Order Form says otherwise. If your default payment card or bank account ACH does not process, we reserve the right to automatically charge any other payment card connected to your account. You are free to stop using the Services at any time, and may cancel your access or turn off automatic renewal by contacting Manolin Support at support@manolinaqua.com. We are also free to terminate your use of, or suspend your access to, the Services or your account for any reason and at any time in our discretion, including your breach of these Terms or ineligibility for access under these Terms. Payments made for Paid Services are nonrefundable and there are no refunds or credits of any kind for a canceled, suspended, or terminated Service, unless your Order Form says otherwise.

8.2 Termination

Please refer to our Privacy Policy, as well as the licenses in Section 5, to understand how we treat your Customer Data after you stop using our Services. We are free to terminate (or suspend access to) your use of the Services or your account for any reason in our sole discretion, including your breach of these Terms. Account termination is effective at the time you confirm termination or at the time we terminate your account, even if that occurs before the end of your then-current membership term. We do not refund fees on termination for any reason, unless your Order Form says otherwise. Provisions that by their nature should survive termination of these Terms will survive termination. Consistent with these Terms and our Privacy Policy, we may retain and use your Customer Data after your membership is terminated for any reason. You may request a copy of your Customer Data in the original format it was uploaded, or an equivalent format, by contacting us at support@manolinaqua.com at any time during your membership and for thirty (30) days thereafter.

9. Observer Reports

Observer reports are one-time purchases, separate from subscription plans, and require full payment at the time of order. All sales are final; once payment has been processed, the report is made available for access, and no cancellations, refunds, or modifications are permitted after purchase. Observer Reports and other materials provided by Manolin are confidential and for the purchaser's use only. Reports may not be shared, copied, distributed, or reproduced without Manolin's prior written consent. Unauthorized use or distribution is strictly prohibited and may result in legal action.

10. Third-Party Links & Ads; Other Users

The Services may contain links to third-party websites and services, and/or display advertisements for third parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for them. Company provides access to Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to them. You use all Third-Party Links & Ads at your own risk. When you click on any of them, the applicable third party's terms and policies apply, including its privacy and data-gathering practices.

Each user of the Services is solely responsible for its own User Content. Because we do not control User Content, we are not responsible for any User Content, whether provided by you or by others, and Company will not be responsible for any loss or damage incurred as a result of any such interactions. If there is a dispute between you and any other user of the Services, we are under no obligation to become involved.

You hereby release and forever discharge Company and our officers, employees, agents, successors, and assigns from, and waive and relinquish, every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature arising directly or indirectly out of, or relating directly or indirectly to, any dispute you have with another user of the Services or a third party in connection with the Services. If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."

11. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND COMPANY AND OUR SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE AND OUR SUPPLIERS MAKE NO GUARANTEE THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE, NOR THAT YOU WILL EXPERIENCE ANY PARTICULAR FISH HEALTH, PRODUCTION, OR FINANCIAL OUTCOME. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

12. Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY OR OUR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO AND USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY U.S. DOLLARS (US $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to this Section 12, these Terms will remain in full force and effect while you use the Services. We may suspend or terminate your rights to use the Services at any time for any reason at our sole discretion, including for any use of the Services in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Services will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms. Even after your rights under these Terms are terminated, Sections 1, 2, 4 through 15 of these Terms will remain in effect.

13. Copyright Policy

Company respects the intellectual property of others and asks that users of our Services do the same. In connection with our Services, we have adopted and implemented a policy respecting copyright law that provides for the removal of infringing materials and for the termination of users of our Services who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through use of our Services, unlawfully infringing the copyright in a work, and wish to have the allegedly infringing material removed, send a written notification (under 17 U.S.C. § 512(c)) including:

your physical or electronic signature; identification of the copyrighted work(s) you claim to have been infringed; identification of the material on our Services that you claim is infringing and request us to remove; sufficient information to permit us to locate that material; your address, telephone number, and e-mail address; a statement that you have a good-faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or the law; and a statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.

Notices of claimed infringement should be sent to support@manolinaqua.com. Manolin has not designated a copyright agent with the U.S. Copyright Office.

Please note that, under 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs, and attorney's fees we incur in connection with the notification and allegation of copyright infringement.

14. Arbitration; Dispute Resolution

Please read this Section 14 carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply.

All claims and disputes in connection with these Terms or the use of any product or service provided by Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under this Section 14. Unless otherwise agreed, all arbitration proceedings shall be held in English. This Section 14 applies to you and Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under these Terms.

Before either party may seek arbitration, that party must first send the other party a written Notice of Dispute describing the nature and basis of the claim and the requested relief. A Notice to Company should be sent to: Manolin, Inc., 2700 York Street, Denver, CO 80205. After the Notice is received, the parties may attempt to resolve the dispute informally. If the dispute is not resolved within thirty (30) days after the Notice is received, either party may begin arbitration.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, except that if you are located outside the United States, arbitration shall instead be administered by the International Centre for Dispute Resolution ("ICDR"), AAA's international division, under its International Arbitration Rules. The arbitration shall be conducted by a single, neutral arbitrator, and shall take place in Denver, Colorado, or by videoconference at either party's request. Each party shall bear its own costs and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the arbitration provider. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

All claims and disputes within the scope of this Section 14 must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Section 14.

Notwithstanding the foregoing, either party may bring an individual action in small claims court, and either party may seek emergency equitable relief before a state or federal court to maintain the status quo pending arbitration. Claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party's patent, copyright, trademark, or trade secrets are not subject to this Section 14.

In any circumstance where this Section 14 permits the parties to litigate in court, the parties agree to submit to the personal jurisdiction of the state and federal courts located in Denver, Colorado, for that purpose, and waive any jurisdictional, venue, or inconvenient-forum objection to those courts.

If any part of this Section 14 is found invalid or unenforceable by a court of competent jurisdiction, that part shall be severed, and the remainder of this Section 14 shall continue in full force and effect. Any or all of the rights and limitations in this Section 14 may be waived by the party against whom the claim is asserted; such waiver does not affect any other portion of this Section 14. This Section 14 survives the termination of your relationship with Company.

The Services may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, re-export, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing that data, in violation of United States export laws or regulations.

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

15. General

The communications between you and Company use electronic means, whether you use the Services or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in electronic form, and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal obligation that such communications would satisfy if in a hard-copy writing.

These Terms constitute the entire agreement between you and us regarding use of the Services. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of that right or provision. Section titles are for convenience only and have no legal or contractual effect. "Including" means "including without limitation." If any provision of these Terms is held invalid or unenforceable, the other provisions will be unimpaired, and the invalid provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations under them, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company's prior written consent, and any attempted transfer in violation of the foregoing is null and void. Company may freely assign these Terms. These Terms are binding upon assignees.

These Terms are subject to occasional revision. If we make any substantial changes, we may notify you by email to the last email address you provided and/or by prominently posting notice of the changes on our Site. Any changes will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice or thirty (30) calendar days following our posting of notice on the Site, and will be effective immediately for new users. Continued use of our Services following notice of such changes indicates your agreement to be bound by them.

© 2026 Manolin, Inc. All rights reserved. All trademarks, logos, and service marks displayed on the Services are our property or the property of other third parties. You are not permitted to use these marks without our prior written consent or the consent of the third party that owns them.

If you have any questions about these Terms, please contact us by email at support@manolinaqua.com.

Change Log

September 28, 2026. Rebuilt the Terms end to end: numbered every section and fixed broken cross-references; named Manolin, Inc. and Manolin AS as the contracting entities, split by customer location; added an order-of-precedence clause for signed Order Forms; corrected the access license to internal business use; added a short clause on anonymized, aggregated data and a short API section; folded a model-outcome disclaimer into the existing warranty disclaimer; corrected the Observer reports and renewal sections to match how Manolin actually sells; moved to Colorado law and AAA Commercial/ICDR arbitration in Denver for all customers; inserted real notice and DMCA contact information; and corrected numerous drafting and formatting errors introduced in a prior revision.

January 31, 2023. Edits throughout intended to improve transparency and readability.

June 1, 2021. First version.